Black Friday draws US shoppers but many shun stores for online

Shoppers walk at a store during Black Friday sales in the Manhattan borough of New York City, New York November 26, 2021. ― Reuters pic
Shoppers walk at a store during Black Friday sales in the Manhattan borough of New York City, New York November 26, 2021. ― Reuters pic

CHICAGO, Nov 27 ― Bargain hunters ventured out in chilly weather to buy Christmas gifts on Black Friday only to discover that many US retailers offered smaller price markdowns this year amid tight supplies.

Covid fears and fewer “doorbuster” sales thinned crowds the day after the US Thanksgiving holiday, which kicks off the year-end holiday shopping season.

On the same day, the World Health Organisation named the newly identified omicron variant of the coronavirus as a “variant of concern,” triggering worldwide alarm and a selloff in the US stock market.

Stores on Black Friday had the lowest level of clearance goods for sale in five years or more, Cowen analysts said in a note. Many shoppers chose to pick up merchandise curbside rather than venturing inside stores.

Black Friday retail sales are up 29.8 per cent versus 2020 through 3pm ET, according to Mastercard SpendingPulse.

Walmart and Target stood to outperform other retailers in part because of their buy-online-pick-up-at-store services, Cowen said. Target added more than 18,000 “drive-up” parking spaces, more than doubling spots versus last year. The company said its most popular Black Friday deals included US$219.99 (RM932.90) for a KitchenAid professional stand mixer that regularly sells for US$429.99, and savings of up to US$60 on Apple Watches and AirPods.

Several retailers ― including Walmart, Target and Best Buy ― are expected to post lower fourth-quarter profit margins because of tight inventory and higher costs for raw materials, freight and labour. “Even though the holiday season should be okay from a sales standpoint ― because retailers are discounting less ― the margins won’t necessarily be higher because of inflation,” said Forrester Research analyst Sucharita Kodali.

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US consumers are entering the holiday season flush with cash thanks to a still-hefty pile of savings from multiple rounds of government pandemic relief and double-digit wage increases as businesses compete for workers. Yet retailers had lured shoppers to make holiday purchases as early as September this year, because the supply chain logjam has prevented them from quickly replenishing year-end merchandise.

A Deloitte survey showed people had spent 80 per cent-85 per cent of their holiday gift budgets even before Black Friday. For November and December, online sales are estimated to hit a record US$207 billion, up 10 per cent from last year, according to Adobe Digital Economy Index. The National Retail Federation has forecast combined brick-and-mortar and online holiday sales to reach between US$843.4 billion and US$859 billion, 8.5 per cent to 10.5 per cent higher than last year.

Elver Gomez, a 21-year-old student in Chicago, said he didn’t find the Apple and Microsoft laptops he wanted while shopping at a Best Buy store yesterday morning. “It seems like this year it’s either out of stock” or for sale at what he said was “not that great of a price.” Best Buy added a message to its website warning of “limited qualities” and “no rainchecks.”

Electronics ― in short supply due to a global chip shortage ― had the highest out-of-stock levels, followed by personal care, and home and garden, according to Adobe. Through most of November, out-of-stocks were up 261 per cent versus 2019. ― Reuters


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