An investigation conducted by the Ombudsman has found the Food and Environmental Hygiene Department (FEHD) failed to make effective use of street cleanliness complaint data to address poor hygiene “hotspots” around the city.

Ombudsman Winnie Choi released and announced the findings of the independent probe into the effectiveness of the department’s monitoring of outsourced street cleaning services on Thursday.

Ombudsman Winnie Chiu. Photo: GovHK.

The report found that a lack of data-sharing and regulatory coordination between the city’s 19 District Environmental Hygiene Offices hampered the department’s ability to effectively monitor complaints in a systematic and cohesive manner.



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