HongKong

Is Covid-19 an outbreak or natural disaster? Hong Kong insurers tussle with policyholders over claims




The Covid-19 pandemic has shown that Hongkongers need to be more thorough in checking the fine print of their insurance policies, according to a veteran consumer rights activist.Pamela Chan Wong Shui, chairman of the Insurance Complaints Bureau (ICB), said there had been a rise in hard-to-resolve disputes related to the pandemic, especially complaints from policyholders over disrupted travel plans.“Consumers should stop being lazy,” she said. “They should be smart, ask every question and get to…



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