T-Mobile to settle US probe into 911 outage for US$19.5 million

T-Mobile USA has agreed to settle a U.S. probe for US$19.5 million after an outage led to more than 20,000 failed 911 emergency calls, according to government documents released on Tuesday.

The settlement was prompted by a Federal Communications Commission investigation into a more than 12-hour outage in June 2020 that led to congestion across T-Mobile’s networks, and caused “the complete failure of more than 23,000 911 calls.”

T-Mobile as part of the settlement has also agreed to make new commitments to improve 911 outage notices.

(Reporting by David Shepardson; Editing by Chris Reese)


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