Hong Kong Professor Paul Yip Siu-fai, a population health expert, does not take any message from someone seeking help lightly.
Now, with a technological assist from an online platform called Open Up, the academic and his team can more quickly determine whether an individual using the text-based support service is at risk, and whether timely intervention is required to save a life.
The system, which has natural language-processing capabilities and launched in October 2018, aims specifically to…
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