PETALING JAYA: Bank Negara Malaysia (BNM) wants two banks to provide a full explanation for the recent loss of services.
The central bank said in a statement today that both banks were also required to provide details of measures taken to prevent such incidents from recurring, Bernama reported.
“Both banks have since restored normal banking services. The banks have also been instructed to ensure appropriate communication with affected customers, including promptly attending to any complaints and enquiries resulting from the outage, and providing timely updates on services that were affected,” it said.
BNM said it expects all banking institutions to ensure their services are available at all times.
“BNM will not hesitate to take further supervisory action where banks have fallen short of our regulatory and supervisory expectations,” it said.
At 4.14pm yesterday, CIMB Group Holdings Bhd said on X that its banks were experiencing intermittent service disruption on CIMB Clicks, CIMB OCTO, FPX, MyDebit, credit and self-service terminals.
Services were not restored for nearly three hours.
Meanwhile, Maybank announced on X today its services were down on April 5 at around 9.20pm and that it took more than two hours to restore services.
